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How keralalottry Handles Your Personal Data

At keralalottry, we are committed to being transparent about every piece of data we collect from you and how we use it.

Data collected only as neededYour rights are always availableStored securely within policy termsContact us to request changesApplies to all keralalottry.com activity

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What We Collect and Why We Collect It

keralalottry Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account on keralalottry.com, we collect the name, email address, phone number and payment method details you provide — including identifiers tied to UPI, Paytm and PhonePe transactions — so we can process your account and keep your wallet accurate. We also collect

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device identifiers, IP addresses and browsing behaviour on our platform to detect fraud and maintain service stability. Access to keralalottry and how your data is handled depends on local law and is available where local law permits. We do not sell your personal data to third
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parties. Retention periods follow applicable Indian data protection norms, and we delete or anonymise records once they are no longer required for account or legal purposes.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about this policy, want to correct your data or need to raise a concern, our privacy team is available through the channels below.

Email Support Send your data request or privacy question to our dedicated address. We acknowledge every message within one business day and resolve most data queries within 72 hours.

Live Chat Our on-site chat connects you directly with a support agent who can log a formal data request on your behalf and give you a reference number for tracking.

Account Dashboard Log in to your keralalottry account and visit the Privacy section under Settings to download your data, update contact details or submit a deletion request directly.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply multiple layers of protection to your account data — from how we store it to how long we keep it.

Encrypted Data Storage

All personal records — including your UPI reference IDs and Paytm wallet identifiers — are stored using AES-256 encryption. Only authorised keralalottry staff with a verified need can access your file.

Cookie Controls

We use essential cookies to keep your session active and analytics cookies to understand how pages perform. You can adjust non-essential cookies at any time through the cookie banner or your browser settings.

Account Login Security

Two-step verification is available for your keralalottry login. We also monitor for unusual sign-in locations and will send you an alert if access is attempted from an unrecognised device.

Data Retention Policy

We keep your account data for as long as your account is active and for the period required under Indian law after closure. Once that window passes, records are permanently deleted or anonymised.

Third-Party Sharing Rules

We share your data only with payment processors like PhonePe, Paytm and UPI networks to complete transactions, and with fraud-detection services — never with advertisers or data brokers.

Your Right to Correct or Delete

You can request a full export of your personal data, ask us to correct inaccuracies or submit a deletion request through your account dashboard or by writing to our privacy team directly.

Common Questions About This Privacy Policy

Below are the questions we receive most often about how keralalottry handles personal data, what rights you have and how to act on them. If your question is not covered here, reach our privacy team via live chat or email.

We collect your name, email address, mobile number and the payment identifiers linked to your UPI, Paytm or PhonePe transactions. We also log device type, IP address and pages visited to prevent fraud and keep your account secure.

We retain your records for the period required under applicable Indian data protection and financial regulations after account closure. Once that mandatory window ends, your data is permanently deleted or anonymised so it can no longer be linked to you.

Yes. Log in, go to Settings, and select Privacy to download a structured export of your personal data. Alternatively, email our privacy team with your account email and we will process your export request within 72 hours on business days.

We share payment identifiers — such as your UPI reference or PhonePe transaction ID — only with the payment processors needed to complete your transaction. We do not share payment data with advertisers, data brokers or any unrelated third party.

Submit a deletion request through the Privacy section in your account dashboard, or write to our privacy team by email. We will confirm receipt within one business day and complete verified deletion within 30 days, subject to any legal retention obligations.

We use essential session cookies that keep your account logged in, and optional analytics cookies that help us understand page performance. You can disable non-essential cookies any time via the cookie banner on our site or through your browser settings.

Contact our support team immediately via live chat so we can freeze suspicious activity on your account. Then update your password and enable two-step verification. We will investigate the incident and notify you of our findings within 48 hours.

How keralalottry Handles Your Personal Data

How to Contact Us About Your Data

Data Handling, Cookies and Account Security

Encrypted Data Storage

Cookie Controls

Account Login Security

Data Retention Policy

Third-Party Sharing Rules

Your Right to Correct or Delete

Common Questions About This Privacy Policy

01 What personal data does keralalottry collect when I open an account?

02 How long does keralalottry keep my personal data after I close my account?

03 Can I request a copy of all the data keralalottry holds about me?

04 Does keralalottry share my payment details with third parties?

05 How do I ask keralalottry to delete my personal information?

06 What cookies does keralalottry use and can I turn them off?

07 What should I do if I think my keralalottry account data has been accessed without my permission?

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